September 14, 2020
My purchase is stuck. I paid for a package, but I did not received it. What can I do?
Purchases are managed by Google via the Google Play Store app. We don’t manage payments directly.
Sometimes the Google Play app can get stuck.
Here is a procedure to help fix this issue:
1. Make sure that you have wifi or mobile data connection
2. Open your device’s Settings app .
3. Tap Apps & notifications See all apps.
4. Scroll down and tap Google Play Store .
5. Tap Storage Clear Cache.
6. Next, tap Clear data.
7. Re-open the Play Store app
8. Re-open the game.
More info here:
My power grid is overloaded. What do I do?
A grid is overloaded when the power demand is larger than the power offer. When a grid is overloaded all the power users are disconnected to protect the network.
A grid serves buildings and trains in two separate power channels, but on a single grid. As a result:
- When power required by trains is larger than the power available to trains, the whole grid overloads, and building will also be disconnected.
- When power required by buildings is larger the power available to buildings, the whole grid overloads, and trains will also be disconnected.
To solve a grid overload:
- First, diagnose the issue: tap on power substations to get a breakdown of power usage. Tap on power plants to know their power offer.
- Make sure that trains have enough power. Build additional power plants if needed or remove some trains.
- Make sure that buildings have enough power. Make sure power plants have enough fuel stock to run. Disconnect buildings if needed.
Note: your own power plants can only power your trains, but they cannot power buildings. Only commercial power plants can power buildings.
What are these colors on the map when I build a power line ?
Colors represent power grids:
All the tracks, power lines and substations connected together forms a single power grid, represented by a single color.
If two networks are not connected together, this will form two independent power grids, represented by two different colors.
How do I cross rivers/canyons/lakes with a power line ?
Power line can cross rivers, canyon or lakes only if the distance is short. Try to find a proper spot on the shore or ridge where you can cross
How do I get ecology score above 60% with diesel trains
You have to use biodiesel to improve your ecology score above 60%.
If the option to deliver biodiesel manually is not available, you have to deliver the biodiesel to the fuel depots yourself, by using your own trains.
My signals are malfunctioning. My trains are facing each other. My trains always stop at signals. What can I do?
Train always stop and switch for a good reason. Usually they don’t work as expected because of an issue in the railroad network.
Have a look at this post that explains everything about switching.
How do get oil in Oil Aboard! mission 7 (Oil spills) ?
You can get oil from the leaking oil wells.
How can I create switch signals?
Switch signals are placed automatically by the game when you create a
route to a station with multiple platforms.
I’m stuck in level 10 “Sustainable Capitalism?” of the Free Campaign. How do I reopen the Fish Cannery?
You have to deliver planks TO the Fish Cannery itself. The Fish Cannery needs the planks to rebuild and reopen.
Version 1.0.11 made the goals clearer.
The signals are not working correctly. What can I do?
The signals are working correctly, but can sometimes be confusing because they don’t work like traffic lights on the street.
The game uses a “Signalling Block System“, that is quite close to what real trains are using in real life (See this wikipedia article)
The basic principle is that the railroad network is broken up into a series of sections or “blocks”. Only one train may occupy a block at a time
You can create blocks by adding signals.
But be aware that:
– All tracks connected to the same side of a signal are part of the same block
– Tracks that are not connected by a switch, but are touching or crossing are part of the same block
See this post that explains signals
See also this post than explains everything about switching
How do I transport electricity in the “Coal as a Cucumber” campaign?
In versions <3.0, you don’t have to transport electricity. Just deliver coal to the Power Station. If the Power Station has enough coal, it will start to generate electricity that will be available to the city.
In versions >= 3.0, you have the Electric Dreams update. Electricity is transported with a power line.
When I upgrade a station, trains are not using the new track. What can I do?
Existing routes are not modified when you upgrade a station.
If you want your route to use the new station platform:
- Open the train route
- Open the Path Selector tool (Its the clipboard icon)
- Tap “Recalculate routes”
More info here
When I create a route from/to a multi-platforms station, how I can choose the second track?
When you create a route, you can only select a station. The router will choose the best track for you. If multiple tracks are possible, the router will create a multi-path route. The train will choose the best path dynamically depending on the traffic.
If you want to disable one or more paths of your route, you can use the Path Selector tool (It’s the Clipboard icon). More info here
How can I build industries in the Sandbox?
For the time being, it’s not possible. Industries are generated randomly by the game. We may add the possibility to create your own industries in a future update.
Where is the track doubling tool? How can I make double tracks?
In the game main screen, tap on the “Track” icon on the right, to start creating a track. Then on the right of the screen, you can choose between “Single Track”, “Double Track”, or “Bridge”
My long trains are stuck in a station. What can I do?
Usually, long train requires long platform stations. You can create a long platform station, by creating a regular station, and then extending the station platforms with the track tool.
Place the station signals accordingly: Make sure that when a long train is loading at a station, the train tail is not beyond the signal, or else the train tail will block the switching part of the station.
My game keeps crashing / freezing. What can I do?
- Make sure to upgrade your game to the latest version.
- Avoid running too many background apps, like music players, while playing the game.
- Make sure Android is updated to the latest version.
We work very hard to make the game as stable as possible, but it is not possible to test every possible devices/OS configurations (There are more than 10000 different models of phones and tablets running Android today, and more than 20 different OS versions)
If you have problem with your game, you can submit a “Bug Report” directly from the game. Please include as much details as possible.
I have another question.
Please send your question with the contact form or post it the comment section.